Privacy & AI use
Keep questions general
Questions and recent conversation turns may be processed by OpenAI. Use general questions or fictional scenarios. Do not enter names, student/member IDs, contact information, real EOBs or detailed medical histories. Filters cannot guarantee removal of sensitive information.
Chat and acknowledgement
Adugu does not intentionally persist chat. Questions and answers stay in this browser page’s memory and clear on reload, reset or logout. Ask acknowledgement also stays in memory, survives navigation within this session and clears on reload or logout. Clearing a conversation does not withdraw that acknowledgement. Provider and hosting retention depend on their configured policies; this is not a promise of zero retention.
Account data
When you sign in, your email address is held by the authentication service. Adugu saves your first name, campus preference, your answer about which plan you are on, your acknowledgement and your two optional choices below. That plan answer is what you told us; Adugu does not verify enrollment. Feedback is sent only when you submit it. The local demo keeps preferences in memory and writes submitted feedback to a local export file.
Usage analytics (optional, off unless you choose it)
If you share usage counts, Adugu records which screens you open, a random id for each visit, and for each Ask question its general topic and intent as classified by Adugu (for example “urgent care — what it costs”), the kind of answer it got, whether it was a follow-up, and how long it took. These records never contain your question, the answer, medical details or personal claims. They are linked to your account, so they are not anonymous, and they are used only in aggregate to improve Adugu.
Help improve Adugu (optional, off unless you choose it)
Separately, you can let the Adugu team review the questions you ask, with obvious identifiers such as email addresses, phone numbers, ID numbers and links removed, together with Adugu's short answer. Automatic removal cannot catch every name or health detail, so keep questions general. Reviewers never see your email or account id. These are kept for 30 days, and turning the option off deletes them straight away.
Performance measurements
For every signed-in Ask request Adugu records how long it took and whether it succeeded. These measurements hold no account id, question or answer.
Retention
Screen, Ask and feedback records and performance measurements are kept for a configurable 1–30 days, 14 by default, and are then deleted automatically. A marker of which days you used which part of Adugu is kept for 30 days so that 30-day usage counts are accurate. Totals with no link to any person, such as the number of Ask conversations on a day, are kept for up to 400 days. Authentication and profile data remain until the account is deleted.
Deleting your account
You can delete your account yourself from Account in the account menu. Deletion is permanent and signs you out. It removes:
- your sign-in account, including your email address, in Adugu's authentication service;
- your profile: first name, campus preference, plan answer, plan assignment, acknowledgement and analytics choice;
- feedback, usage events, Ask topic records, activity-day markers and any questions kept under “Help improve Adugu”.
Some records are outside your account and are not removed by this: security logs kept by the authentication provider under its own retention; emails already delivered, and delivery logs held by the email provider; hosting and AI-provider logs under their configured policies; short-lived, one-way-hashed rate-limit counters that expire within an hour; and, only if an operator set one up, a founder-access or suspension entry for your email address. Adugu never saved your chat. For anything else, see Contact.
AI limitations
Adugu can misunderstand a question. If AI assistance is unavailable, Ask uses a more limited reviewed-information fallback. It cannot diagnose, prescribe or recommend treatment. Safety filters do not recognize every emergency. No HIPAA or FERPA certification or GSU approval is claimed.
In an emergency, call 911. Do not delay care for insurance or sign-in.